Team Leader (Outbound Sales - Pasig)

Sitel is a global Business Process Outsourcing (BPO) leader

Team Leader (Outbound Sales - Pasig)

(National Capital Reg - Pasig City)

Responsibilities:
The Coach will supervise 15 - 16 agents and will effectively manage the integration of the account's directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents' understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

* Should have at least 6 months to 1 year of outbound working experience in the same capacity (Team Leader/Captain or Coach).
* Must have strong SALES skills and must have excellent written and verbal communication skills in English.
* Candidate must have strong organizational and time management, and analytical skills.
* Candidate must be willing to work in shifting schedules particularly graveyard shift and willing to be assigned in Ortigas Pasig City.
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600.
Tel: 860.0000
Website: http://www.sitel.com