Technical & Help Desk Support Representative

Interactive Technology Solutions, Inc.

Technical & Help Desk Support Representative

(National Capital Reg - Otis Paco Manila and Libis, Quezon City)

Responsibilities:

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Responsible for providing excellent technical support service by phone and via email.
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Logs all contact activity, dispatching to tower when appropriate.
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Serves as a focal point in resolving in-scope tickets.Performs remote diagnosis when appropriate through the use of Microsoft NetMeeting, Remote Administrator, Net Support or any remote connection software.
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Resolves incidents using available Service Desk Knowledge Base, if present.
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Provides ticket status update when customer inquires.


Requirements:
Graduate of BS in IT/Computer Science/Engineering or related course
Experience as technical support in a call center environment, particularly in troubleshooting, is an advantage
Has a functional background on and understanding of
MS Office Productivity Suite, Lotus Notes Email, MS Windows and/or Apple Mac OS
Call ticketing software application tools and concepts
IT infrastructure (Network topologies, concepts, and others)
Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
Very good customer service and English communication and documentation skills
Fresh graduates of IT Related courses will be given priority
30 Full-Time positions available



We offer a competitive compensation and benefits package plus a challenging and rewarding career. Interested applicants are invited to submit their application online asap or proceed at our sites:

Libis Site:
Interactive Technology Solutions, Inc.
URC/Digitel Compound,
C-5 Road, Libis, Quezon City (beside Shopwise and Shell)
we are open Monday to Saturday, 9:00AM to 5:00PM. Look for Armie
or call us up at 3950809/3950230

Otis, Paco Manila Site:
Interactive Technology Solutions, Inc.
3rd floor, Robinson's Otis Building,
Paz Guazon Avenue,(near Unilever, Honda and Hyundai Motors),Otis,
Paco, Manila
we are open Mondays to Sundays, 9AM to 5:00PM. Look for Mamu
0923-6443327