AP CUSTOMER SERVICE REPRESENTATIVE

Affiliated Computer Services, Inc. (ACS)

AP CUSTOMER SERVICE REPRESENTATIVE

(National Capital Reg)

Responsibilities:

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Position Overview: Resolve customer and MWV inquiries with a high level of customer service and professionalism.
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Specifically the Customer Service Agent will perform Customer Service activities:
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• Service vendor and/or internal customer phone calls/emails/faxes
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• Document all customer inquiries
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• Perform follow-up contact on all pending issues
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• Process all escalations
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• Process all tax inquires (i.e. direct pay, tax exempt, sales tax, etc.)
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• Process calls & emails (inbound and outbound)
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• Support Management in process optimization
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• Other duties as assigned by management
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• Resolve DART invoice exceptions

Requirements:

* 2-4 years customer service experience required
* 1 -2 years accounting/finance experience
* Knowledge of DART desirable
* Must be willing to work at night shift
Level of Education
* Associates degree in business, accounting or finance required
* Knowledge of Microsoft applications
* Knowledge of Lotus Notes
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com