Customer Service Associates (Chinese Speaking) Get P20,000 SIGN ON BONUS!

P20,000 Sign on bonus awaits candidates who can start and relocate ASAP!!!

PHL - Customer Service Associates (Chinese Speaking) Get P20,000 SIGN ON BONUS!

RESPONSIBILITIES:

* Responsible for delivering excellent customer/technical support for the configuration and use of the client’s products. Under direct supervision, in a contact center environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues.
* Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
* When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.
* Identify, diagnose, and resolve customer issues related to the configuration and/or use client products.
* Maintain in-depth, current working and conceptual knowledge of the client’s product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment.
* Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours.
* Document solutions and track communications as required and defined within Contact Center processes.
* Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues.
* Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty



REQUIREMENTS:

* College Graduate preferred but not required
* With excellent English conversational skills
* Knowledge in MS Office
* Previous call center experience from inbound technical support or inbound customer service preferred
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Applicants should be Filipino citizens or hold relevant residence status.
* Must be willing to work either in Lipa, Sta. Rosa, Bacoor, Cainta, Pasay, Novaliches or Pampanga
* Full-Time positions available.
* Required strong Native CHINESE communication skills, both written and spoken (Mandarin/Cantonese)


To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Preference will be given to candidates who APPLY ONLINE


Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634