Full Time Technical Support with Kaseya Experience Competitive

Think Innovations

Full Time Technical Support with Kaseya Experience

Competitive

(Armm, Bicol Region, C.A.R, Cagayan Valley, Central Luzon, Central Mindanao, Caraga, Central Visayas, Eastern Visayas, Ilocos Region, National Capital Reg, Northern Mindanao, Southern Mindanao, Southern Tagalog, Western Mindanao, Western Visayas)

Responsibilities:

* Our NOC Engineers are responsible for maintaining customer uptime and improving their computing experiences through proactive and effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organizations perception with existing customers through exceptional customer service.
* This position will include identifying hardware, network and end user problems and remediating them within established SLAs.
* Responsibilities include identifying, documenting and troubleshooting issues to resolution and maintaining high customer satisfaction.
* Analysing remote monitoring reports to identify capacity and performance issues and remediate them
* The ability to manage, maintain, troubleshoot and support our users networks, equipment, software and services
* Accurate documentation of all activities conducted.
* The bility to learn quickly and adapt to changing requirements.

Requirements:

* Minimum three years service desk experience
* Microsoft Certified Professional status (MCSA/MCSE)
* Kaseya Experience
* Excellent knowledge of Microsoft Server 2003, Small Business Server 2003, Exchange Server 2007, Networking Infrastructure, WANs and VPSs
* Passion for teamwork, continuing education, problem solving and exceptional customer service
* Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
* We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network issues.
* Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
* This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

* Required language(s): English
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Full-Time positions available
Home-Office Requirement
* A good working computer - Desktop/Laptop; Minimum OS of Windows XP
* A good working headset
* A WIRED Internet connection of at least 1 Mbps
You can e-mail your resume to: tinab@remotestaff.com.au
Location :
c/o Global Sky, 8/F Raffles Bldg., Emerald Ave. Ortigas Ctr. Pasig City -