Level 2 Technical Support Reps

ExcelAsia Training and Development Inc. (Cebu Site)

Level 2 Technical Support Reps: Work Immediately!! Great Salary Package. Cebu CLA20

(Central Visayas - Cebu City)

Responsibilities:

* Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
* The candidate will also be responsible for resolving customer inquiries (e.g. Interent connectivity, router configuration, software installation).
* Transfer or refer customers to appropriate departments if issue is not covered bt scope of support.
* The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* Required skill(s): Above-average technical knowledge, Excellent communication skills.
* Preferred skill(s): Keen attention to detail, positive work ethics.
* Required language(s): English.
* At least 1 year of working experience in the related field is required for this position.
* Previous call center experience is a great advantage.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
* 200 Full-Time positions available.
* APPLICANT MUST BE IN CEBU


* Able to work immediately: START DATES WILL BE MAY 24 & 31!!!
* HUGE pay package awaits qualified candidates.

ExcelAsia

Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for LIA
Contact # 0917 507 4140 begin_of_the_skype_highlighting 0917 507 4140 end_of_the_skype_highlighting / 236 3972
See map

You may also send your resumes to: lalegrado@excelasiaservices.com

visit our company websites

www.excelasiaservices.com
www.excelasiajobs.com

ExcelAsia Training and Development Inc. (Cebu Site)
424 Wee Building, Gorordo Ave., Lahug Cebu City -.