Outbound Sales Representatives (Australian Account)

24/7 Customer

 

National Capital Reg - Maka

Outbound Sales Representatives (Australian Account)

(National Capital Reg - Makati City)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client's customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures.
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information.
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for customer case documentation.
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service.
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.



Requirements:

* Bachelor's Degree in any field with at least 6 months experience in a call center (outbound sales)
* For undergraduates, completed at least 2 years of college with at least 6 months recent exeprience in a call center (outbound sales)
* Strong PC, keyboard and internet skills, with the ability to simultaneously navigate through systems
* Excellent command of English
* Excellent interpersonal skills
* Ability to sell company products to meet the customers' needs
* Ability to quickly absorb new information and must be adaptable to change
* Keen attention to detail
* Highly developed problem solving and conflict resolution skills
* Start Date: May 13



Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

We are accepting applicants every weekday from 8:30 AM - 5:00 PM

You may also invite your friends to apply.

Contact us at 79-247-77 or 0915-721-5977 begin_of_the_skype_highlighting 0915-721-5977 end_of_the_skype_highlighting