Technical Analyst (Telecom)

APAC CUSTOMER SERVICES, INC

Technical Analyst (Telecom)

(National Capital Reg - Cubao, Quezon City)

* Perform system administration including phone station changes and voice mail box changes, call center programming including agents, skills, vectors, and hunt groups.
* Monitor traffic thresholds, system alarms and documentation of changes.
* Perform daily moves, adds and changes for APAC employees.
* Provide customer support through the Help Desk and direct calls from management, support of system issues.
* Troubleshoot problems related to phones, modems, DS1 trunks, 1FB lines, telecom switch hardware, traffic routing and coverage paths.
* Assist in network system planning, design and/or implementation with telecom manager.
* Documentation of toll-free numbers, circuits, PBX programming and spare parts inventory.
* Assist in required SOX, SAS and change control recordkeeping.
* Position requires participation in on-call rotation.



REQUIREMENTS:

* Bachelor's degree and four (4) years' experience in telecommunications; or equivalent of combined education and experience required.
* At least 2 year(s) of working experience in the related field is required for this position.
* PC knowledge and experience with Avaya Definity Family or Communication Manager Family required.
* Knowledge of Microsoft Sharepoint, Microsoft Office, Microsoft Windows preferred.
* Required Language: English.
* Willing to work on a shifitng schedule including graveyard shift.
* Applicants must be willing to work in Cubao,Quezon City.
* Full-Time positions available.
For more information about our company, visit our website at: http://www.apaccustomerservices.com

Preference will be given to candidates who APPLY ONLINE.

Interview invitations and status updates may be sent via email so please check your email regularly.
Email to Friend