Customer Service Advisors

ExcelAsia

Customer Service Advisors PREMIUM PAY for Experience Now Hiring for Wave 3 CEBU! (CRNN39)

(Central Visayas - Cebu City)

Responsibilities:

* Handle the very first interaction with customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank.


* Act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts.


* Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and the client.


* Gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment.


* Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit.


* APPLY NOW! BATCH2 OR WAVE 3 Starts this MAY!!!


* Premium pay will be given to applicants with Call Center experience

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* Must have at least 2 years of College education
* Required skill(s): Excellent English Communication Skills, Basic Computer Skills, Customer Service Skills.
* Preferred skill(s): Analytical Skills, Problem Solving skills.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 45 Full-Time positions available.

EXCELASIA Cebu Site
Ground Flr. Wee Bldg. 424 Gorordo Ave. Lahug Cebu City
(near SSS Lahug, across Tony & Jackey salon, same bldg as Nuat Thai Massage and Kodak)

Contact Person: LIA, LALAY or LEROY
Contact Number: 236 3972
www.excelasiaservices.com
www.excelasiajobs.com

Pls bring a copy of your resume. Interviews are conducted from Mon to Fri, 9am to 5pm




Location :
424 Wee Building, Gorordo Ave., Lahug Cebu City -