ANALYST (URGENT)

VXI

Please check your e-mail regularly for any correspondence

regarding your application. WF SCHEDULING ANALYST (URGENT)

RESPONSIBILITIES:


* Excellent customer servicing skills, necessary for support assistance.
* Able to determine capacity per agent on a daily, weekly, and monthly basis.
* Acts as a point of contact for Workforce Management with Operations and all other pertinent departments regarding schedule-related concerns and similar issues
* Can prepare allocations for vacation leaves, overtime hours and compulsory time off
* Able to administer schedule adjustments, schedule exceptions, meeting amd training schedules
* Background in data entry, recording and maintenance an advantage
* Operations knowledge in CMS, E-Workforce and RTA tools, and any other WFM related tools used for monitoring and data capture.
* Able to represent Workforce Management in an WFM-related client conferences

REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , Mathematics, Business Studies/Administration/Management, Human Resource Management, or equivalent.
* Required skill(s): wfm tools specifically IEX, BLUEPUMPKIN, report generation, client account management.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.

Preference will be given to candidates who APPLY ONLINE

Vision - X (Philippines), Inc. | http://www.vxiusa.com PH Trunk: (632) 8992200 | Fax: (632) 8892322 Ground Floor, SM Cyber2 Buendia, Jupiter Street corner Zodiac Street, Makati City 1209