Associate Operations Manager

Dell Services

Associate Operations Manager

(National Capital Reg - Makati City / Eastwood, Libis)

Responsibilities:

* Process client requests, complaints and concerns on a priority basis
* Motivate team to achieve desired Quality and Production targets
* Participate in meetings to identify training needs and arrange for training, re-training and cross training, as required
* Implement corrective action as required
* Support and monitor day-to-day work processes and meet production and Service Level Guarantee (SLG)
* Coach Client Manager / Team Leader
* Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
* Participate in and contribute to client conference calls, management meetings and department meetings
* Facilitate to meet contractual obligations and client expectations
* Assess and forecast staffing requirements based on client communication and incoming volume
* Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes
* Weekly production and quality report to Management

Requirements:

* College Graduate
* Excellent English communication skills
* At least 3 years management experience in a Healthcare program required
* Strong people and account management skills
* Highly-motivated and can work well under pressure

Dell (Business Services)
22nd Floor Tower 2 The Enterprise Center Ayala Ave. cor. Paseo de Roxas, Makati City 1226.
Website: http://www.dell.com/perotsystems