German Bilingual Technical Support Representative

Jobstreet Select

German Bilingual Technical Support Representative

(National Capital Reg - Taguig)

* Addresses real-time inquiries about the Company’s Broadband Internet service from the hotel or guests via telephone
* Monitor and track technical issues to ensure accurate resolutions
* Handle calls with first class quality
* Report preparation and generation
* Cater to other requests from the subsidiaries, clients, supervisors, QA Team, Training and Development Team, and Managers on any floor performance related data/metrics
* Ensure attainment of high customer satisfaction, service level, schedule adherence, quality, minimal AHT and acceptable individual and team escalation targets

REQUIREMENTS:

* Preferably a graduate of Computer related courses (Computer Science/IT)
* Good Technical Knowledge specifically on the following: Broadband Connectivity, PC Troubleshooting, Networking, Email Set-ups, Different OS Types/Browser versions
* Previous work experience in a Call Center is a definite advantage
* Innovative and results-oriented
* Flexible and willing to work on shifts and on extended hours and even during holidays
* A team player and willing to work in a fast-paced, dynamic environment
* Strong desire to exceed personal standards
* Languages proficiency (spoken) : English, German
* Willing to work in Taguig

You may submit your updated CV to katch.burdeos@jobstreet.com or call 4519999 local 6108 and look for KATCH

Interview invitations and status updates may be sent via email so please check your email regularlyJobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 begin_of_the_skype_highlighting +63 (02) 689-1106 end_of_the_skype_highlighting to 09
Website: http://ph.jobstreet.com